Proven software to manage your in-store delivery operations and route accounting

Opt for a complete solution that will ensure efficient automated management of your DSD (direct store delivery) operations.

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What are the benefits of using DSD software for your business?

Reduce operating costs

Allow your goods to travel directly from the manufacturer to the point of sale, reducing costs and time.

Avoid the distribution center

Communicate directly with the supplier to have better control over your inventory and at the same time stimulate your sales growth.

Stay flexible in your distribution

Stay flexible and responsive, continuously adjusting deliveries to meet the changing demands and needs of the retail store.


Discover our direct store delivery and route accounting solution that runs on rugged computers or mobile phones.

An automation solution that optimizes the activities of distributors, delivery drivers, and salespeople on the road. The Companion® Suite provides you with state-of-the-art tools that allow you to increase your sales and reduce your merchandise returns to increase your productivity and increase your income.

desktop   tablet   mobile    terminal

Truck inspection and odometer capture

Loading the truck and adjusting the inventory

Management of delivery sequences

Viewing notes and messages from the office

Management of good and bad returns with reason codes

Collection of payments by credit card, cash, check

Quick printing of the final invoice including the capture of signatures, stamp, proof of delivery, DEX UCS

Entering shelf / backstore inventories and taking in-store orders

Balancing the truck inventory

Reconciliation of payments

Unloading the truck

End of day report

To learn more about DSD

Direct Store Delivery (DSD) is the preferred method of distribution for manufacturers who wish to get their products themselves to retail stores – or points of consumption. A first advantage of this choice is that they avoid the need for third-party logistics companies.

By similarly bypassing the distribution centers of affiliated retailers, manufacturers retain privileged point-of-sale access, which preserves their ability to act and control important factors beyond the distribution of their merchandise. This includes promotional support products, and market-related services, such as merchandizing, information gathering or equipment service.

On a larger scale, manufacturers frequently benefit from having their own network of regional distribution centers. Depending on the case, these centers can provide value-added services, such as the packaging of products for specific point-of-sale promotions.

Despite the strong orientation of the retail giants towards control of their supply chain through their own distribution centers, direct-to-store delivery has benefits for both the manufacturer and the retailer in the market. The case of perishable products, such as bakery and dairy products, where it is important to reduce the number of days in the supply chain.

This distribution model is also suitable when the assortment of products offered is extremely diverse, as in the case of greeting cards, for example. This allows the manufacturer’s representative to take care of the display of the products, whereas for the retailer, merchandising a wide variety of low-value products would be too time consuming.

Finally, the DSD model makes it possible to respond well to the needs of smaller retail outlets such as gas stations, convenience stores and pharmacies, which require a higher frequency of replenishment.

Drop-shipping meets the expectations of retailers who want to avoid having to manage large inventories as much as possible, with the associated costs and manpower. They also earn by leaving the merchandizing to the distributor. As for the latter, he finds his account there, by having more control over shelf presentation and marketing, with the possibility of increased sales to the benefit of both parties.

Characterize your sales volumes, based on the different types of retailers you serve, through analysis of your order history data.

Determine your strategy for the sales process. Can your delivery staff provide the time required to deal with presales that are useful for planning, or are they too busy? Will that capacity then come back to your representatives? The review will determine the deployment that best matches your resources.

Organize routes: Route planning solutions to pay for themselves by enhancing your ability not to omit any of the variables to be considered for route optimization, such as distances, hours of service, capacity trucks, speed limits, number of stops, etc.

With DSD software and the right mobile devices, including a barcode reader, your delivery people will see their operations become faster and more efficient. They will be able to produce receipts and invoices directly at the point of sale, and keep digitized proof of delivery including signature capture, preventing disputes over deliveries. GPS and remote communication from mobile devices will give you a real-time view of transactions and the location of your vehicles. The DSD solution includes on-board inventory control, protecting you against loss or theft of merchandise.

Finally, the advanced analysis features will allow you to interpret your delivery and order data, so as to obtain a precise portrait of the demand for a category of products, for a territory, for a chain, for a single store, etc.

Likewise, analyzing product returns will allow you to provide customers with the most relevant inventory recommendations, increasing profitability for each customer.

We see that product lines, like assortments, are not only expanding, but changing more quickly. There are also more promotions. Delivery times tend to shorten, and to all this is added seasonality and / or volatility of demand, which must remain a constant concern if one wishes, to maintain the greatest efficiency, to optimize the quantity and the availability of the merchandise.

Optimization is also essential to compensate for increased costs, whether they relate to labor, or to rules and restrictions, or to traffic congestion, especially in urban areas.

Attention should be focused on both streamlining vehicle loading and optimizing roads. Among the practices that result in reduced costs:

Move from static planning to dynamic planning (frequent re-examination in order to anticipate the adjustments required in the deployment of resources to respond to changes such as peaks or seasonality in demand; new customers, routes; or even to react last-minute addition or cancellation of an order).

Move from decentralized planning to centralized planning (taking into account all resources to increase adaptability).

Promote transparency and visibility, so that both the retailer and the carrier have better control over their actions in relation to the supply chain.

Optimize the use of truck space and temperature-controlled areas by streamlining loads.

The combination of the software solutions mentioned (DSD mobile solution and route optimization tool) brings a host of benefits, including the following:

  • Efficiency in the field, saving up to an hour per day on each route.
  • Savings on transport costs, up to 15%.
  • Customers satisfied by respecting delivery deadlines.
  • Employee satisfaction enhanced by planning a realistic workload.
  • Reduced mileage and carbon footprint.
  • In terms of material equipment: savings in resources and reduced costs when using cloud solutions.

Our Packages

Choose the package that best meets the needs of your industry. Our DSD (direct store delivery) software suites are designed to help your business thrive!

Quick Implementation


With this preconfigured solution, depending on your industry, your mobile workforce will be ready to bill your customers in less than 28 days.

Flexible Implementation


Use the quick implementation and add some extra features (DEX, EDI, GPS).

Customized implementation


Work with our project managers to configure our application according to your needs, your mode of operation, your types of users and your ERP.

Additional modules to maximize the efficiency of your product delivery to your various points of sale!


CIS-Companion® Rep

A modern application to help manage the activities of representatives or merchandisers.

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Companion® SKU store

A B2B web application to allow your customers to place orders directly integrated to your Companion Office.

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Companion® Office

Powerful middleware to control your application settings and analyze data.

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ISO 27001 Certification

CIS Group is an ISO/IEC 27001 certified enterprise. This is a world standard (and includes the ISO/IEC 27002 good practice guidelines) for informational assets security management. It specifies the requirements of an Information Security Management System (ISMS). The ISMS is a systematic approach of the management and security of sensitive data, involving personnel and applying risk management processes to information systems.

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Power BI Business Intelligence

Leverage enlightened decision-making by relying on the analysis of your data using powerful Dynamic Dashboards.

24-7 Bilingual Support Available

Be assured of obtaining the service you need when your teams most need it!

Rugged Mobile Equipment

Opt for powerful and durable hand-held computers, scanners, or mobile printers to optimize your efficiency.

Find out why thousands of users on the road use Companion® Route, a proven direct store delivery software (DSD)!