Opt for the reliable services of professional and experienced technicians to ensure the proper functioning and performance of your IT equipment.
A complete service
We can do the complete management of your IT equipment to ensure you the best performance at all times. Let our teams of specialists analyze your needs to offer you tailored solutions that will help you achieve your business goals
Strategic management
You don't have an IT director? We can help you in this mandate. Be more efficient with the support of our specialists and ensure strategic management of your IT equipment.
Preventive maintenance
Opt for peace of mind by relying on the services of an attentive and rigorous team. We are on the lookout for the latest threats circulating and we make sure to make all the necessary updates.
Offered services
Even in the case of a quality infrastructure, it is important to maintain it and ensure regular monitoring so that it continues to provide the best performance, while aiming to minimize technical problems. that may arise. The CIS Group technical team offers quality support entirely dedicated to troubleshooting and technical maintenance of IT infrastructure. Whether it’s a new device or an existing device, trust the experts for efficient service that will keep you more productive.
Technical Support
Rely at all times on the qualified expertise of our technicians who ensure the good continuity of your activities. We are committed to offering you the best experience, remotely, by email or phone, as well as in person, to ensure that you get optimal performances.
Cloud Hosting
We offer you high-quality hosting solutions. Our experts are with you every step with personalized service for your server hosting, cloud services, backups and secure management of all your data.
Server Management
Discover the possibilities that best adapt to your industry, and to your real needs. We offer different types of servers (domain controller, messaging server, file server, application server, cloud servers, etc.) that optimally integrate with your network.
Virtualisation
We offer virtualization, which consists in creating a software (or virtual) version of physical entities, such as applications, servers, storage systems and virtual networks, to help you reduce IT expenses while stimulating the efficiency an agility of your enterprise.
Systems Management
We can help you optimize the performance of your IT systems, through comprehensive management of all the required resources related to the proper functioning of IT services and systems, from initial planning through to delivery.
Security Systems
We are qualified to help you safeguard your IT structure with a whole set of cybersecurity strategies that prevent all unauthorized access to your organization’s assets, like computers, networks and data. They preserve the integrity and confidentiality of sensitive information by blocking access to hackers.
Sale of Software
Our offer includes the sale and the after-sale service for applications like the Office 365 suite or the Kaspersky security suite (replacement plan, license renewal management). Afford access to a diversified range of cutting-edge applications, optimized in agreement with the evaluation of your needs.
Sale of Parts and Equipment
We can offer you all the IT tools you need: computers, laptops, printers, etc. We also offer the diverse supplies and parts for the repair and maintenance of your devices, to keep your IT installations in perfect condition. Our team of experts can recommend the best tools for your needs.
Equipment Replacement Management
Our IT team ensures the continuous upkeep of your IT installations through long-term planning of equipment procurement, but also by clearly defining the replacement cycle. We can provide help with the planning of equipment acquisition and assignment, with support, and with maintenance.
Packages Management of repairs, fleet of mobile devices and batteries
We also offer the service of managing your mobile equipment. Opt for peace of mind by letting the CIS Group IT team take care of managing your RMA requests, your fleet of devices and spare batteries.
Different packages are available to you.
Basic
RMA numbers
With the manufacturer’s contract: your team has direct and free access, both to request RMA numbers from the manufacturer and to follow up on inquiries
Intermediate
CIS, intermediary with the manufacturer
- CIS provides RMA numbers when you call customer service, and takes care of monitoring.
- You send the defective device to the manufacturer for repair, using the RMA label provided by our customer service, and you take care of providing the user with a device from your reserve.
- The manufacturer must return the repaired device to CIS within the prescribed period of receipt (generally 5 working days).
- Upon receipt of the device, CIS undertakes to validate the repair, to configure the device so that it is ready for use, and to return it to you within a maximum of 2 working days.
- If CIS finds that the device is not satisfactorily repaired, it returns it to the manufacturer. The customer is notified and the time limit is reset.
Professional
Management of spare devices by CIS
- We take care of the management of the fleet of devices and ensure the availability of spare equipment at the CIS offices (Saint-Jérôme).
- When a device is identified as defective, the process of sending a device from the spare bank is initiated.
- You will receive the device no later than the next working day (by email)
Enterprise
Management of spare batteries by CIS
- CIS must have access to computer and printer management software (MobiControl or otherwise) to be able to monitor battery charge cycles.
- Using data from the management software and following the manufacturer’s recommendations, new batteries will automatically be sent to users when needed.
- Occasional battery issues will also be addressed by sending in a spare battery from the bank.
- A monthly battery usage report will be provided to the customer.
- When the battery bank reaches a critical level, a P.O. request is automatically sent to the customer for stock replenishment.
$ 20 per device annually
(options Intermediate and Professional required)
Suppliers
- Microsoft
- HP
- Dell
- Lenovo
- LG
- Samsung
- Philips
- Kasperksy
- ESET
- Symantec
- Brother
- Lexmark
- Motion
- Getac
- Canon
- Xerox
- D-Link
- WatchGuard
- APC
- Tripp Lite
- TP-Link
- Veeam
- StarTech
- QNAP
- Western Digital
- Seagate
- Toshiba
- Acer
- ASUS
- Logitech
- Intel
- AMD
- Quantum
- Jabra
- Poly (Plantronics)
- TRENDnet
ISO 27001 Certification
CIS Group is an ISO/IEC 27001 certified enterprise. This is a world standard (and includes the ISO/IEC 27002 good practice guidelines) for informational assets security management. It specifies the requirements of an Information Security Management System (ISMS). The ISMS is a systematic approach of the management and security of sensitive data, involving personnel and applying risk management processes to information systems.
Power BI Business Intelligence
Leverage enlightened decision-making by relying on the analysis of your data using powerful Dynamic Dashboards.
24-7 Bilingual Support Available
Be assured of obtaining the service you need when your teams most need it!
Rugged Mobile Equipment
Opt for powerful and durable hand-held computers, scanners, or mobile printers to optimize your efficiency.
Discover these companies who have trusted us by opting for CIS Group IT services
Boulangerie Auger
One of our distributors had forgotten his computer at the back of his truck. The device fell in the street and a car crushed it: the glass was shattered, and the keyboard severely broken. A passerby picked it up and returned it to the police. Thanks to the CIS label affixed on the computer, they were able to communicate with you, and you managed to quickly find from the serial number that the computer was ours. We retrieved it at the police station and sent it for repair to the manufacturer, who then REPLACED IT WITHOUT CHARGE, thanks to your team and your “ALL RISKS” COVERAGE! A big Thank you!
Distribution Manager, Boulangerie Auger (1991) inc.
La Petite Bretonne
With the Companion Suite, La Petite Bretonne guarantees itself a greater control of its activities, while considerably improving its delivery route management.
Finance Director, La Petite Bretonne
Kruger
Since we implemented Companion Rep, we increased the number of store visits and achieved shorter visit times. The display is very simple to use for representatives, allowing us to be much more efficient in stores and obtain better information capture for our company. The CIS team is highly professional and supported us throughout the project to ensure the implementation went smoothly and on schedule.
Retail Development Manager, Kruger Products
Plaisirs Gastronomiques
Thanks to this solution, personalized and easy to integrate, our reps have gained in efficiency. This software allows a better apprehension of our customers’ needs, so that we are always improving, and more proactive. This profitable experience is crowned by CIS Group’s professionalism and impeccable service.
Key accounts, Plaisirs Gastronomiques
Lactalis
We were seeking an integrated solution, proven and efficient, from an industry leader.
Vice-President, Information Technology, Lactalis Canada
Sun Media
Reps were quickly getting the most out of their new tools, handling orders and returns quickly and efficiently and automatically transmitting them to the company’s back-end system.
IT Director, Messageries Dynamiques/Sun Media
Reid’s Dairy
The Route Companion is most intuitive in use and allows fast and accurate field data collection.
Sales Director, Reid's Dairy
Robert Paquette Autobus et Fils inc.
For numerous years, we have been fortunate to be able to rely on the professional and attentive service of CIS Group. Their precious advice and adapted solutions help us from day to day to achieve our corporate goals. We are in a real winning situation with CIS as our information systems partner!
Vice-president, Robert Paquette Autobus et Fils inc.
Monument farms Dairy
CIS Group offers innovative solutions to keep our company competitive in an ever-evolving marketplace.
Sales & distribution
Bermudez Group
Bermudez Group has been using Companion Route by CIS Group in all of its operating companies for the last 8 years, as its DSD solution. That solution has worked well for the Group, bringing gains in efficiency, reinforcing its control, and giving a better overview of data and tendencies in its activities.
Group IT Executive