Services TI

Solutions and services for all technical and networking needs, offered by a reliable and experienced team.

Opt for the reliable services of professional and experienced technicians to ensure the proper functioning and performance of your IT equipment.

A complete service

We can do the complete management of your IT equipment to ensure you the best performance at all times. Let our teams of specialists analyze your needs to offer you tailored solutions that will help you achieve your business goals

Strategic management

You don’t have an IT director? We can help you in this mandate. Be more efficient with the support of our specialists and ensure strategic management of your IT equipment.

Preventive maintenance

Opt for peace of mind by relying on the services of an attentive and rigorous team. We are on the lookout for the latest threats circulating and we make sure to make all the necessary updates.

Offered services.

Even in the case of a quality infrastructure, it is important to maintain it and ensure regular monitoring so that it continues to provide the best performance, while aiming to minimize technical problems. that may arise. The CIS Group technical team offers quality support entirely dedicated to troubleshooting and technical maintenance of IT infrastructure. Whether it’s a new device or an existing device, trust the experts for efficient service that will keep you more productive.

Technical Support

Cloud Hosting

Server Management

Virtualization

Systems Management

Security Systems

Sales of Software

Sales of parts and equipments

Equipment replacement management

Packages Management of repairs, fleet of mobile devices and batteries

We also offer the service of managing your mobile equipment. Opt for peace of mind by letting the CIS Group IT team take care of managing your RMA requests, your fleet of devices and spare batteries.

Different packages are available to you.

Basic

RMA numbers

With the manufacturer’s contract: your team has direct and free access, both to request RMA numbers from the manufacturer and to follow up on inquiries

from the manufacturer

Request your free evaluation

Intermediate

CIS, intermediary with the manufacturer

CIS provides RMA numbers when you call customer service, and takes care of monitoring.
You send the defective device to the manufacturer for repair, using the RMA label provided by our customer service, and you take care of providing the user with a device from your reserve.
The manufacturer must return the repaired device to CIS within the prescribed period of receipt (generally 5 working days).
Upon receipt of the device, CIS undertakes to validate the repair, to configure the device so that it is ready for use, and to return it to you within a maximum of 2 working days.
If CIS finds that the device is not satisfactorily repaired, it returns it to the manufacturer. The customer is notified and the time limit is reset.

Annually

Request your free evaluation

Professional

Management of spare devices by CIS

We take care of the management of the fleet of devices and ensure the availability of spare equipment at the CIS offices (Saint-Jérôme).
When a device is identified as defective, the process of sending a device from the spare bank is initiated.
You will receive the device no later than the next working day (by email)

Annually (option Intermediate required)

Request your free evaluation

Entreprise

Management of spare batteries by CIS

CIS must have access to computer and printer management software (MobiControl or otherwise) to be able to monitor battery charge cycles.
Using data from the management software and following the manufacturer’s recommendations, new batteries will automatically be sent to users when needed.
Occasional battery issues will also be addressed by sending in a spare battery from the bank.
A monthly battery usage report will be provided to the customer.
When the battery bank reaches a critical level, a P.O. request is automatically sent to the customer for stock replenishment.

Annually (options Intermediate and Professional required)

Request your free evaluation

Suppliers

Microsoft

Dell

Lenovo

Samsung

Philips

Kaspersky

ESET

Symantec

Brother

Lexmark

Motion

Getac

Canon

Xerox

D-Link

WatchGuard

APC

Tripp Lite

TP-Link

Veeam

StarTech

QNAP

Western Digital

Seagate

Toshiba

Acer

ASUS

Logitech

Intel

AMD

Quantum

Jabra

Poly (Plantronics)

TRENDnet

The security of your information is our top priority.

CIS Group is an ISO / IEC 27001 certified company. This is a global standard (which includes ISO / IEC 27002 best practice guidelines) for managing the security of information assets. It provides the requirements for an Information Security Management System (ISMS). ISMS is a systematic approach to managing and securing sensitive information, involving staff and applying risk management processes to IT systems.

View the certificate

Contact us to learn more.

Power BI Business Intelligence

24-7 Bilingual Support Available

Rugged Mobile Equipment

Learn more

Services TI

Opt for the reliable services of professional and experienced technicians to ensure the proper functioning and performance of your IT equipment.

A complete service

Strategic management

Preventive maintenance

Offered services.

Packages Management of repairs, fleet of mobile devices and batteries

Suppliers

The security of your information is our top priority.

Contact us to learn more.

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