Established in 1977, CIS Group is proud to be one of North America’s leading software solution providers for Direct Store Delivery (DSD), Sales Force Automation and Merchandising (SFA), as well as passenger and freight transportation.
By joining CIS Group, you’ll become part of a community of individuals driven by the technological challenges of our internationally renowned clients. At CIS Group, you’ll have the opportunity to thrive in a cutting-edge tech environment, share your expertise, and benefit from a welcoming learning culture, a hybrid work model, and competitive compensation plans.
Some of the benefits we offer:
- Flexible hybrid work environment (remote and in-office)
- 3 weeks of vacation after one year of continuous service (regardless of your experience level)
- Comprehensive group insurance including an Employee Assistance Program (EAP)
- Ongoing training
- On-site game and workout area, along with year-round social activities
PURPOSE OF THE ROLE
As a member of a team of experts in sales and distribution, the incumbent’s mission will be to advise, guide, and support clients in implementing innovative business solutions to simplify their daily tasks. They will be responsible for participating in the design, configuration, testing, and deployment of solutions at client sites.
RESPONSIBILITIES
- Advise, guide, and support clients in adopting industry best practices
- Work with the team to assess complexity and determine the best solution to deliver value to the client while respecting the allocated budget
- Implement the solution, including configuration, documentation, integration testing, installation, and user training
- Collaborate with cross-functional teams and stakeholders to improve products and stay up to date with new features
- Contribute to continuous improvement by actively participating in the implementation of innovative practices adapted to a constantly evolving environment
- Support the customer service team with in-depth investigations, in accordance with service level agreements
REQUIREMENTS
- Experience in a similar role
- Experience with mobile solutions
- Business domain knowledge is a strong asset: DSD – industries such as bakery, dairy, beverages, food, and specialty goods
- Knowledge of various ERP systems (Tier 1, 2, 3)
- Database knowledge
- Familiarity with configuration languages, data formats, and file types (XML, JSON, CSV, ASCII)
- Knowledge of Windows Server environments and Microsoft Azure (Cloud)
- Familiarity with Windows Mobile, iOS, and Android operating systems
- Agile mindset and practices
- Bilingual: French and English, spoken and written
SKILLS
- Leadership, change management, and the ability to communicate with a diverse clientele
- Strong verbal and written communication, comfortable speaking in group settings
- Self-starter, curious, and responsible
- Proactive and quality-oriented
- Strong diagnostic and problem-solving skills
- Excellent ability to analyze business situations
