IT Technician – Level 1

We are looking for a networking technician to provide technical assistance, rapidly correct the problems encountered, handle the networking needs of external and internal clients.

Job Description

• Receive the calls and requests and solve the problems encountered in the shortest possible time;
• Test, install and deploy problem remediations when required.
• Plan, mount, install and maintain hardware, put tools in place for security, monitoring and backup;
• Maintain updated documentation on IT infrastructures;
• Seize business development opportunities, during calls or otherwise.

Required knowledge

• Excellent knowledge of Windows Server 2016/2012/2008, Windows 10/8/7 and peripherals;
• Networking experience (TCP/IP, VPN)
• Good knowledge of SQL, Office 365, Azure.
• Asset: knowledge of cellular/hand-held computers – Android, iOS, MDM(Mobi Control)

Skills, education and experience

• Autonomy, rigor, resourcefulness, good manners with people, acute sense of quality customer service and professional appearance;
• Functional French (spoken and written);
• Technical DEC, informatics, or AEC (certificate), or DEP (professional studies) computer support, or related diploma;
• Basic experience in programming an asset;
• At least 5 years experience in customer support or related experience with the clientele;
• Valid driver’s license.

 

You have what we are looking for? And you want a job suited to your skills? We welcome your application!

Office based in Saint-Jérôme

Visits to customers up to 50% of the time