Customer support agent

CIS Group develops scalable software based on proven technologies. Thanks to our mastery of the most advanced technologies and our knowledge of our customers’ needs, we have become a significant player in specialized niches such as the automation of sales forces. As part of our expansion in the United States and Latin America, we are looking for a Technical Support / Quality Control / Customer Service Agent who will be responsible for answering service calls, performing software testing and installations, and following up with our customers.

Duration of employment: Position at 37.5 hours per week

Hourly rate: between $15 and $22 / hour + night premiums

Work schedule: Alternating schedule with great flexibility (day, evening, night, weekend)

 


 

YOU WANT

  • To work with a dedicated team that puts all its heart into the satisfaction of its customers;
  • To take calls and provide first line technical assistance to customers;
  • A job with development possibilities in a growing company!

YOU HAVE

  • Excellent command of English and French, and/or Spanish (written and spoken).
  • A completed AEP, experience in customer service or a great learning ability to support customers;
  • An ease in communicating with people and interacting with all kinds of clienteles and personalities to provide customer service;
  • A marked interest in quickly correcting problems encountered by customers according to the conditions of service contracts;
  • Strong diagnostic ability, problem-solving skills, excellent analytical skills and logic.

YOU ARE

  • Customer-oriented and dynamic;
  • Versatile, autonomous and organized;
  • A team player capable of taking initiatives.

CIS Group is a growing company with a dynamic team that relies on collaboration and innovation to ensure the satisfaction of its customers!